Visualizations
Coheso’s Analytics Center allows Power Users to track usage metrics and request statistics to gain insights into their legal service operations. This guide covers how to access the Analytics Center, interpret key metrics on usage and requests, and filter the data by user or date. Following these steps will help you monitor performance and identify trends in your workflow.
Accessing the Analytics Center
The Analytics Center is accessible right from the Work Management System for Power Users. To navigate to Analytics:
From the left-side panel on the WMS, click on Analytics.
The Analytics Center will open, displaying an overview dashboard of metrics. You should see sections for Usage Metrics and Request Statistics, among others, on the screen. The data is automatically aggregated from your organization’s activities in Coheso.
Viewing Usage Metrics Overview
At the top of the Analytics Center, you will find high-level usage metrics that give a quick snapshot of activity. These may include:
Total Requests: The total number of legal requests submitted. This tells you the volume of work coming in.
Completed Requests: How many requests have been resolved or marked complete. This shows throughput and helps you gauge team output.
Active Requests: The number of open or in-progress requests. This indicates current workload.
Average Resolution Time: The average time it takes to complete requests. This helps in understanding efficiency and identifying any delays.
Viewing Detailed Request Statistics
Beyond the summary, the Analytics Center provides detailed request statistics and possibly charts or graphs for deeper insight. In this section of the dashboard, you might find:
Trend Over Time: A chart plotting the number of requests received or closed over time (e.g., per week or month).
User Activity: Metrics about user engagement, such as how many requests each department or requester has submitted, or how many requests each Power User has handled. This can highlight workload distribution among the team or demand from different business units.
Internal Resolution Targets: The charts break down request resolution performance relative to the legal team’s internal deadlines. Each bar compares the proportion of requests resolved within the target timeframe against those that missed it, emphasizing overall efficiency trends rather than specific counts.
Filtering Analytics by User or Date
The Analytics Center allows you to filter data to focus on specific time periods or users. Use the filtering tools to drill down:
Select a Date Range: On the left-side panel of the Analytics dashboard, find the date filter. Click it and choose the timeframe you want to analyze. For example, select “Last 30 days” to see recent metrics, or pick custom start and end dates for a specific period. The dashboard will refresh to show data only from this range.
Filter by User: Locate the user filter dropdown. This lets you filter metrics by a specific Business User or Power User.
Using Analytics Insights
Leverage the data from the Analytics Center to improve your legal operations:
Identify Trends: Regularly checking analytics can reveal trends (e.g., increasing request volume from a particular department)
Measure Performance: Track key performance indicators such as resolution times or overdue requests.
Report to Stakeholders: The visuals and figures in the Analytics Center can be used in reports to leadership.
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