AI Chat Logs

This guide demonstrates how to use Coheso’s AI Chat Logs to review chat transcripts and AI responses.

AI Chat Logs is a feature available to Power Users that provides a comprehensive log of all chat transcripts and AI responses in the organization. This guide offers a step-by-step walkthrough for accessing and using the AI Chat Logs interface.

Navigating to AI Chats Logs

Power Users can access AI Chat Logs under Analytics in the left-side panel. The AI Chat Logs page provides an organization-wide list of all chat conversations and the AI’s responses associated with them.

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Viewing All Conversations

The logs table displays every recorded conversation. Each log entry includes key details such as the timestamp of the interaction, the user who initiated the query, and the conversation title. Clicking on a log entry expands the row to reveal the full transcript. You can also use the Expand All and Collapse All options in the top-right corner to open or close all transcripts at once.

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Filtering Chat Logs

Users can search by keyword, select a date range using the From and To fields, and filter by specific Users to narrow down the logged conversations. After setting the desired criteria, click Apply Filters to update the table.

Once filters are applied, the table automatically updates to show only the chat logs that match the selected criteria.

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Viewing Source Evidence

When a conversation is expanded, the full chat history is displayed, showing each user query and the AI’s corresponding response. For each AI response, Power Users can click the eye icon to view the source evidence. This opens the relevant excerpt from the source document used to generate the response, allowing users to review the exact content referenced and providing transparency into how the AI arrived at its answer.

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Exporting Audit Logs to CSV

Power Users can export data from the Audit Logs interface to a downloadable CSV file for further analysis or reporting. This can be done for all logs or after applying specific filters. Once the desired view is set, clicking the Export to CSV button will automatically download a file containing all visible transcripts in the current view directly to your system.