What's New
The What’s New page highlights the most recent updates to the Coheso platform. It includes new capabilities and performance improvements aimed at enhancing the overall experience.
January 2026 Releases
January 29
Product Enhancement
Updated Sidebar for Work Management System (WMS)
The Work Management sidebar has been updated to streamline navigation across WMS. The refreshed layout supports efficient access to core product areas and commonly used actions.
Key improvements include:
The sidebar is now organized into clearly defined sections, with Configure bringing together onboarding and setup-related items for Work Management in one place.
Notifications are now available across all Work Management pages, allowing users to stay informed about updates and activity without navigating back to Boards.
Navigation within WMS has been optimized for performance. Boards now load more efficiently as users move between pages.
Analytics filters have been moved from the sidebar to the Analytics page, keeping analytical controls closer to where insights are reviewed and supporting a more focused analysis experience.
The sidebar can now be fully hidden to create additional working space on boards. Users can toggle the sidebar using Cmd + B, the Hide Sidebar button, or by clicking the sidebar rail, allowing layout adjustments based on individual working preferences.
January 27
Bug Fixes and Improvements
• General Bug Fixes and Experience Improvements Across the Platform
- The Analytics dashboard now displays Power User and Business User counts, providing better workspace insights.
- Agreement generation now automatically moves requests to the "In Progress" status.
- Date formatting in generated agreements has been standardized to the “Month DD, YYYY” format for improved readability and consistency.
- Request creation notifications have been re-enabled for requestors.
- A confirmation dialog has been added when deleting the Requested Due Date field to help prevent accidental removals.
- Closing the Integrations page now correctly returns users to their previous page instead of redirecting to docs page.
- Formatting issues with comments containing mentions in the Work Management System (WMS) have been resolved for clearer conversations.
- Reply restriction errors encountered in Slack -ask flows have been resolved, ensuring smoother interaction and response handling.
January 22
Product Enhancement
Configurable Agent Comment Posting
Power Users can now configure where an agent posts its response when triggered. Using the Agent Type setting, agents can post responses either in Internal Legal Dept. Comments or directly in Requestor Comments, enabling more flexible use of agents across internal and business-facing workflows. Refer to the Agentic Workflows page for more details.
Agentic WorkflowsIntake Forms → Intake Workflows
Intake Forms are now referred to as Intake Workflows, with the Information to Collect section renamed to Intake Form to better reflect how requests are configured and processed.
January 16
Product Enhancement
Reorder Custom Fields with Drag-and-Drop
Custom fields can now be reordered using drag-and-drop in Settings. This allows Power Users to organize fields in a preferred order, with changes reflected everywhere custom fields are displayed for a more consistent and streamlined experience. See the section below for details on how to rearrange fields.
Setup Custom FieldsJanuary 14
Product Enhancement
Auto-Fill for Intake Forms from Integrations
Draft requests raised from integrations now auto-fill intake forms using relevant context from user messages and threads. This helps users submit requests faster with context carried over. For more details, refer to the tab below.
SlackMention Business Users in Requestor Comments
Business users can now be mentioned directly in requestor comments. When mentioned, users have the option to add them as subscribers, making it easier to loop in relevant stakeholders and keep them informed on request progress.
January 8
Unified Chat and Work URLs Across Regions
Coheso Chat and Work Management are now available under a unified app.coheso.ai domain across all regions. Existing Chat and Work URLs automatically redirect to the new unified paths across US, EU, and UAE servers, with no change to the user experience.
The following redirects apply by server region:
US Server
Chat Interface: https://chat.coheso.ai → https://app.coheso.ai/chat
Work Management: https://work.coheso.ai → https://app.coheso.ai/work
EU Server
Chat Interface: https://eu.chat.coheso.ai → https://eu.app.coheso.ai/chat
Work Management: https://eu.work.coheso.ai → https://eu.app.coheso.ai/work
UAE Server
Chat Interface: https://uae.chat.coheso.ai → https://uae.app.coheso.ai/chat
Work Management: https://uae.work.coheso.ai → https://uae.app.coheso.ai/work
Business users continue to land on the business home page, while power users land on the Work Management system.
January 6
Product Enhancement
Enhancements to the Agentic Pipeline
Enhancements have been made to the underlying agentic pipeline to improve consistency and reliability in responses. These updates support better handling of questions involving comparisons and structured analysis, while maintaining the same overall interaction experience.
December 2025 Releases
December 31
Product Enhancements
Improved @Mentions Handling Across Work Management System (WMS) Comments and Slack threads
Slack mentions now render as @mentions in WMS comments, triggering notifications for relevant users. Mentions added in WMS comments render as @mentions in Slack threads.
Document Identifiers for Generated Agreements
Generated agreements now render with unique document identifiers (for example, COH112-9SNCP2) to support easier tracking and reference. Refer to the tab below for setup.
Contract TemplatesDecember 24
Bug Fixes and Improvements
General Bug Fixes and Experience Improvements Across the Platform
- Improved link rendering in Slack responses where links were not displaying as expected.
- Improved chat title generation in conversations that started with short greeting messages.
- The Slack -ask flow has been refined to ensure a single response per query.
- Slack mentions are now retained as plain text when comments are synced into Coheso.
December 22
Product Enhancements
Updating Internal Targets
Internal targets can now be updated directly from the request view in WMS, giving teams more flexibility when timelines change. Updates capture both the revised target and the reason for the change, while retaining visibility into the original target for reference. Refer to the tab below for details on updating internal resolution targets.
Internal TargetsUpdated Request Link Placement in Slack Threads
The request link will now be surfaced in Slack threads only at the point of request creation, instead of on every comment, keeping conversations focused while ensuring users have clear access to the request when it’s first raised.
December 19
Product Enhancement
Configurable Sharing of Generated Documents in Contract Templates
Generated documents from Contract Templates can now be configured to post either as internal legal comments or directly to requestors. Refer to the Contract Templates tab below for details.
Contract TemplatesDecember 16
Feature Release
Contract Templates
Contract Templates are now available in Coheso’s Work Management System, enabling automated agreement generation from intake form submissions. Legal teams can upload and manage templates, with draft agreements automatically generated and added to the request’s comment section for download. Refer to the tab below for more details.
Contract TemplatesProduct Enhancement
Status Filters on Requests page on Chat interface
Status-based filters are now available on the Requests page in the Chat interface, enabling users to quickly view and manage requests by status such as Not Started, In Progress, Completed, On Hold, or Cancelled.
Documentation Support Links Added in Work Management
Support links to product documentation have been added to the Intake Forms, Edit Intake Form, Analytics, Agent Library, Create Agent, and Request Settings & Custom Fields pages in Work Management.
December 10
Product Enhancement
Modify or Remove Requested Due Date Field in Intake Forms
The Requested Due Date field in Intake Forms is now fully editable. Unlike before, users can now modify or remove the Requested Due Date at any time.
Refined Coheso Agent Response Copy Across Integrations
We’ve streamlined and improved the Agent response copy across integrations to deliver a clearer and more intuitive experience. By reducing text and refining phrasing, messages from the Coheso Agent now feel more focused and better aligned with Coheso’s overall experience. The updated messages can be viewed in the supporting images provided in the tab below.
SlackUpdated Support Links Across the Platform
Support links across the platform have been updated. Clicking the ? icon on the platform now takes users directly to the most relevant section of our product documentation for contextual guidance. This replaces the previous behavior that routed users to Supademo. Supademo walkthroughs remain available in the Walkthrough section of the documentation.
Unified Slack Thread Sync into Chat and Work Management
The whole Slack thread now syncs with both the request and the chat flow. When a question is asked in a thread, all messages sync with the chat app. When a request is raised from a thread, the entire thread syncs into the request comments. The same behavior applies to DMs as well.
Sync External Slack User Messages to Requests and Chat
Comments and messages from external Slack users (non-Coheso users) will now be captured within the corresponding request and chat flows. Their messages in threads or DMs will appear in the relevant request comments or chat history so full context is preserved. These users, however, cannot trigger request creation or start a new Q&A flow.
Message Alignment for Multi-User Q&A Thread Sync
Since Q&A flow threads now sync with the chat app and may include messages from multiple users, the message layout has been updated accordingly. Messages from the logged-in user will appear on the right, while messages from all other users including the Coheso Agent will appear on the left. Hovering over any message in the synced chat view will display the sender’s details.
Request Title Generated from Full Thread Context
Request heading creation now uses the entire Slack thread for context. When a request is created from a thread, AI will consider all messages in the thread to generate the request title.
Request Title Generated from Full Thread Context
Chat title creation now uses the entire thread for context. When a chat is created from a thread, AI will consider all messages in the thread to generate the chat title.
Intake Form Classification Uses Full Thread Context
Intake form classification now uses the entire thread for context. When a request is created from a thread, the AI considers all messages in the thread for intake form classification.
Improved Long-Thread Handling During Request Submission
The request submission dialog for the intake form flow has been improved when raising a request from an integration. The thread messages section at the bottom of the dialog now supports scrolling and includes a “Show Less”option after expansion. This ensures long threads are displayed in a scrollable view, keeping the request submission dialog easy to navigate.
December 8
Product Enhancement
Slack Commands Override
Slack command overrides now support -ask and -request to let users explicitly choose between getting an answer or creating a request. More details on effectively using these commands are available in the “Using Commands (ask and request)” section in the tab below.
Evidence Links for Q&A Responses in Integrations
Q&A responses in integrations no longer display evidence inline. Instead, users now receive a link to view the supporting evidence in the chat interface whenever they want to verify an answer. This keeps responses concise while still giving users access to full source context when needed.
December 5
Product Enhancement
Dual link for integration events
Responses sent through the Coheso Agent now include direct links to both Coheso Chat and Coheso Work, allowing users to open newly created requests in the appropriate interface with a single click.
The Chat link appears as “View Request as Business”, guiding users to the request details on the Chat interface, while the Work Management link appears as “View Request as Legal”, directing legal teams to the request on WMS.
December 3
Product Enhancement
Hyperlink Support in Intake Form Text Fields
Text fields types in Intake Forms now support active hyperlinks. When a requestor adds a link while filling out an intake form, it automatically appears as a clickable hyperlink in the Submission Details, both on the expanded ticket view in WMS and within the request details in the chat interface. This update allows reviewers to access links instantly and improves navigation efficiency.
November 2025 Releases
November 25
Product Enhancement
Filtering system on WMS
We’ve introduced a new filtering system that replaces the previous search-based filter interaction. This enhancement is designed to make it easier to narrow down requests based on multiple conditions at once.
In the new experience, when a filter is selected, a dropdown list appears, allowing users to choose specific values. Applied filters are displayed on the right side of the filter, making it easy to adjust or remove them with a single click - you can now simply hover over any filter to preview its options, and click to expand it into a dropdown menu. The search bar is still available for keyword search but the filtering experience has now been separated into its own.
November 24
Feature Releases
‘All Requests’ Board
This new board provides a unified list of all requests across all boards, giving Power Users a comprehensive view in one place. It is presented in a list view and is accessible at the top of the Boards panel. Power Users can also narrow their view using the “My Tasks Only” toggle, allowing them to focus on the requests assigned to them across all boards within the All Requests view.
Move Cards Between Boards on Work Management System
Power Users can now manually move a request card from one board to another within WMS. To move a request, simply open the ticket in its expanded view and select the desired board from the Boards dropdown. Once selected, the request will immediately shift to the selected board.
Rename Boards & Their Purpose
Power Users can now rename existing boards and update each board’s Purpose (description) whenever needed. To rename a board or edit its purpose, click the three-dot menu next to the board name and select Edit. From there, you can update both the board title and description to better align with your team’s workflow.
Approval Workflow
A new workflow feature that supports review and approval stages within requests. See the Approval Workflow tab below for setup details.
November 12
Feature Release
Agentic Workflows
Agentic Workflows enable custom AI agents to process incoming requests and generate structured internal responses automatically.
Agentic WorkflowsOctober 2025 Releases
October 29
Feature Release
Document Level Permissions
Document-level permissions let Power Users define who can view and access documents within the repository.
Document Level PermissionsOctober 28
Feature Release
CSV Export on Work Management Platform
CSV Export feature enables Power Users to export all request data from the Work Management Platform into a CSV file.
CSV ExportOctober 24
Feature Releases
Internal Targets
Internal targets can now be defined to help teams track progress and keep performance goals visible.
Internal TargetsGreeting message
Power Users can now customize the Greeting Message for their organization, which appears at the start of every new chat
Greeting MessageOctober 17
Feature Releases
Automatic Reassignment
Power Users can create rules to override the default assignee for new requests submitted through intake forms.
Automatic ReassignmentAgentic mode in chat
Agentic Mode in chat provides more structured and in-depth answers by analyzing available documents, helping Power Users work through complex queries more efficiently.
Agentic Mode in ChatOctober 3
Feature Release
Custom Fields
Custom Fields lets Power Users add custom text, numeric, or dropdown fields to requests for capturing additional structured information.
Setup Custom FieldsLast updated