What's New
The What’s New page highlights the most recent updates to the Coheso platform. It includes new capabilities and performance improvements aimed at enhancing the overall experience.
March 2026 Releases
March 24
Feature Release
• Status Times for Workflow Stage Tracking
Status Times provide a breakdown of how long a request spends across workflow stages, enabling more accurate tracking of responsiveness and turnaround times.
Refer to this section for more details.
Product Enhancement
Hide Empty Columns in Kanban View When Filtering by Status
Improved Kanban experience with empty columns hidden when filtering by status, enabling a cleaner and easier-to-navigate board view
March 20
Product Enhancement
Enhanced keyword search in Work Management System
Work Management search now supports keyword-based search, making it faster and easier to find relevant requests.
March 19
Product Enhancement
Lifecycle-based column ordering in All Requests board
The All Requests board columns are now ordered by status type lifecycle - Not Started → In Progress → On Hold → Completed → Cancelled.
March 11
Product Enhancement
Green Check Mark Indicator for Completed Requests in Slack
When a request is moved to Completed status in the Work Management board, a green check mark emoji is automatically added under the original Slack message, providing a quick visual signal that the request has been completed.
March 6
Product Enhancement
Customizable Board Statuses
Power Users can now customize statuses for each board in the Work Management System. Statuses configured at the board level allow different boards to follow different workflows depending on the type of requests they manage, enabling teams to structure stages based on their specific processes.
From the Edit Board settings, users can manage the statuses associated with that board by:
Renaming existing statuses to reflect internal workflow stages.
Adding new statuses to represent additional steps in the request lifecycle.
Deleting statuses that are no longer relevant to the board’s workflow.
Reordering statuses using drag-and-drop to control the sequence in which stages appear on the board.
Each status can also be assigned a status type - Not Started, In Progress, Completed, On Hold, or Cancelled. These status types define how requests are categorized within the system while allowing teams to customize the visible stage names used in their workflow.
These enhancements provide greater flexibility for teams to structure boards based on their workflows while maintaining consistent system behavior for request tracking and status management.
March 3
Product Enhancement
Customizable Agreement Generation Messages
Agreement generation messages can now be customized per template. Power Users can define the specific comment that appears when an agreement is generated, allowing teams to tailor how draft agreements are communicated within request comments. Refer to the Contract Templates section for setup details.
Contract TemplatesFull-Screen Request View
Requests now open in a dedicated full-screen page, providing a more focused and seamless experience when reviewing request details and comments.
In this view, submission details are displayed at the top, with Custom Fields and Approvers accessible as collapsible sections, followed by the Discussion section. Request properties such as status, priority, assignee, due date, board, and requestor are available in the right-side panel and can be updated directly within the same view.
Improved Evidence Display in Agentic Workflows
Agentic workflow evidence now displays a structured document list instead of raw text passages, making it easier to review and navigate supporting sources.
February 2026 Releases
February 25
Product Enhancement
Private Slack Channel Support
Coheso integrations now support private Slack channels in addition to public channels.
Once Coheso Agent is added to a private channel, users can ask questions, create requests, and interact with Coheso Agent directly within the channel, just as they would in public channels. All requests and responses remain visible only to members of the private channel.
February 24
Feature Releases
Assignee-Based Kanban View with Drag-and-Assign
The Kanban Board now supports grouping requests by Assignee. In this view, requests are organized into columns based on their assigned Power User, with an Unassigned column displayed first to highlight requests awaiting ownership.
Power Users can assign requests directly from the board by dragging a request card from the Unassigned column to a Power User’s column. Moving a request automatically updates the assignee, enabling faster triaging and workload distribution.
Users can switch the board grouping between Assignee and Status at any time using the Display option at the top right, allowing teams to view requests based on ownership or workflow stage.
Assign Requests Directly from Request Cards
Power Users can now assign requests directly from the request card. Using the Assignee dropdown opens a searchable list of Power Users, and selecting a user immediately updates the assignee, enabling quicker routing and more efficient request management.
Board View Now Available in ‘All Requests’
The ‘All Requests’ now supports a Board View in addition to the existing List View. Power Users can switch between List View and Board View using the view toggle at the top of the page, providing greater flexibility in how requests are visualized and managed.
Product Enhancement
Configurable Date Format for Agreement File Naming
Power Users can now select the date format for agreement file names when using the [today_date] placeholder. A Date Format dropdown appears in the template editor when this field is included, allowing teams to apply their preferred format automatically during agreement generation. Refer to the tab below for more details.
February 17
Product Enhancement
Various improvements to Outlook integration and related functionality.
New Requests now have "No Priority" by default instead of "Medium".
February 12
Product Enhancement
Configure File Naming Convention for Generated Agreements
Generated agreements now support a configurable file naming convention within Contract Templates. Users can define dynamic file names using system fields and template fields.
To configure this, navigate to Contract Templates and define the desired naming convention in the Agreement File Naming Format field by typing [ to insert placeholders. Refer to the Contract Templates for setup details.
Kanban and List View Experience Enhancements
- Boards now support a vertically compact card layout with an expand/collapse toggle at the top right of WMS. Compact mode streamlines the view by focusing on key metadata, allowing more cards to be viewed at once for better visibility and faster navigation.
- Kanban boards now offer enhanced responsiveness across card interactions, drag-and-drop, and filtering, delivering a smoother and more fluid workflow experience.
- List View has been enhanced with thoughtfully reordered columns, a new column show/hide toggle, and a Display control at the top right that allows users to choose which properties are visible, providing greater clarity and control over how information is displayed.
- Approval badges now display status icons (clock, check, X, minus), enabling quicker scanability directly on cards.
February 10
Product Enhancement
The maximum width of the sidebar has been increased further, allowing for a wider expanded view.
Boards now display a default icon, with the option to customize it from Edit Board using a searchable icon library.
Added icons for chats in the sidebar, improving visual clarity and making it easier to navigate conversations.
February 9
Product Enhancement
Unified Chat & Work Management Sidebar
The Coheso sidebar has been enhanced to bring Chat and Work Management together under a single, unified navigation experience. This update simplifies how users move across Coheso, making it easier to access conversations, requests, documents, and setup areas from one consistent sidebar while keeping all existing functionality and permissions unchanged based on user role.
This update focuses purely on navigation and organization. Business Users and Power Users will continue to see the same capabilities they had earlier, with no changes to access levels or workflows.
The sidebar now provides a single, cohesive navigation experience across Coheso, with related capabilities grouped together:
Chat with AI is now directly accessible from the main sidebar, with all past and ongoing chats nested under this section. Users can start a new conversation by clicking the + icon at the top of the chat list, and remove any chat thread using the X button next to its title.
Configure now includes setup-related functionalities that were previously accessed from the Chat interface. The Prompt Library, Integrations, and AI Chat Rules are now available under Configure. This brings Chat configuration alongside other system setup areas in one place.
Documents are also now accessible directly from the sidebar, allowing quick navigation to key resources without leaving the main interface.
A Submit Requests section has been added to the sidebar, allowing users to submit new requests and view a consolidated list of all requests they’ve already submitted. Selecting a request from this list opens the request details view, consistent with how request details were accessed earlier from the Chat interface.
Analytics now includes AI Chat Logs, aligning chat activity visibility with broader system insights and usage metrics.
No Changes to User Permissions: The sidebar unification does not change any existing functionality or permissions for different user roles ensuring each user sees only the capabilities relevant to their workflows. All underlying capabilities for both Power and Business users remain unchanged with this update:
Power Users see the unified sidebar with access to Chat, Boards, Configuration, and other Work Management capabilities.
Business Users see the same unified sidebar structure, with access limited to the functionality relevant to their workflows.
February 3
Feature Release
Data Export
The export experience in Work Management has been rebuilt to support filters and customizable columns. You can now choose which requests to include based on board, status, or assignee and select only the fields you want to export. Submission fields can be combined into one column or split into separate columns for easier analysis. This replaces the earlier CSV Export flow with a more flexible and structured interface. See the tab for more details.
Data ExportResizable Sidebar in Work Management
The width of the left sidebar can now be adjusted to better suit your workspace. Drag the edge to resize, or click to toggle between collapsed and expanded views.
January 2026 Releases
January 30
Product Enhancement
Improved Visibility for Unread Requests in Work Management System (WMS)
Enhanced visual indicators have been added in both List View and Kanban View, making it quicker for users to spot unread requests.
Improved Agent Engagement Across Slack and WMS
- The Coheso Agent now responds with an 👀 (eyes) emoji as an acknowledgement instead of a text message.
- After a request is created, users can continue using the same Slack thread to get a reply from the Coheso Agent by explicitly mentioning the agent, allowing follow-up interactions without starting a new flow.
- Users can now mention the Coheso Agent directly in WMS comments to manually trigger a response, enabling agent assistance within ongoing requests.
January 29
Product Enhancement
Updated Sidebar for Work Management System (WMS)
The Work Management sidebar has been updated to streamline navigation across WMS. The refreshed layout supports efficient access to core product areas and commonly used actions.
Key improvements include:
The sidebar is now organized into clearly defined sections, with Configure bringing together onboarding and setup-related items for Work Management in one place.
Notifications are now available across all Work Management pages, allowing users to stay informed about updates and activity without navigating back to Boards.
Navigation within WMS has been optimized for performance. Boards now load more efficiently as users move between pages.
Analytics filters have been moved from the sidebar to the Analytics page, keeping analytical controls closer to where insights are reviewed and supporting a more focused analysis experience.
The sidebar can now be fully hidden to create additional working space on boards. Users can toggle the sidebar using Cmd + B, the Hide Sidebar button, or by clicking the sidebar rail, allowing layout adjustments based on individual working preferences.
January 27
Bug Fixes and Improvements
• General Bug Fixes and Experience Improvements Across the Platform
- The Analytics dashboard now displays Power User and Business User counts, providing better workspace insights.
- Agreement generation now automatically moves requests to the "In Progress" status.
- Date formatting in generated agreements has been standardized to the “Month DD, YYYY” format for improved readability and consistency.
- Request creation notifications have been re-enabled for requestors.
- A confirmation dialog has been added when deleting the Requested Due Date field to help prevent accidental removals.
- Closing the Integrations page now correctly returns users to their previous page instead of redirecting to docs page.
- Formatting issues with comments containing mentions in the Work Management System (WMS) have been resolved for clearer conversations.
- Reply restriction errors encountered in Slack -ask flows have been resolved, ensuring smoother interaction and response handling.
January 22
Product Enhancement
Configurable Agent Comment Posting
Power Users can now configure where an agent posts its response when triggered. Using the Agent Type setting, agents can post responses either in Internal Legal Dept. Comments or directly in Requestor Comments, enabling more flexible use of agents across internal and business-facing workflows. Refer to the Agentic Workflows page for more details.
Agentic WorkflowsIntake Forms → Intake Workflows
Intake Forms are now referred to as Intake Workflows, with the Information to Collect section renamed to Intake Form to better reflect how requests are configured and processed.
January 16
Product Enhancement
Reorder Custom Fields with Drag-and-Drop
Custom fields can now be reordered using drag-and-drop in Settings. This allows Power Users to organize fields in a preferred order, with changes reflected everywhere custom fields are displayed for a more consistent and streamlined experience. See the section below for details on how to rearrange fields.
Setup Custom FieldsJanuary 14
Product Enhancement
Auto-Fill for Intake Forms from Integrations
Draft requests raised from integrations now auto-fill intake forms using relevant context from user messages and threads. This helps users submit requests faster with context carried over. For more details, refer to the tab below.
SlackMention Business Users in Requestor Comments
Business users can now be mentioned directly in requestor comments. When mentioned, users have the option to add them as subscribers, making it easier to loop in relevant stakeholders and keep them informed on request progress.
January 8
Unified Chat and Work URLs Across Regions
Coheso Chat and Work Management are now available under a unified app.coheso.ai domain across all regions. Existing Chat and Work URLs automatically redirect to the new unified paths across US, EU, and UAE servers, with no change to the user experience.
The following redirects apply by server region:
US Server
Chat Interface: https://chat.coheso.ai → https://app.coheso.ai/chat
Work Management: https://work.coheso.ai → https://app.coheso.ai/work
EU Server
Chat Interface: https://eu.chat.coheso.ai → https://eu.app.coheso.ai/chat
Work Management: https://eu.work.coheso.ai → https://eu.app.coheso.ai/work
UAE Server
Chat Interface: https://uae.chat.coheso.ai → https://uae.app.coheso.ai/chat
Work Management: https://uae.work.coheso.ai → https://uae.app.coheso.ai/work
Business users continue to land on the business home page, while power users land on the Work Management system.
January 6
Product Enhancement
Enhancements to the Agentic Pipeline
Enhancements have been made to the underlying agentic pipeline to improve consistency and reliability in responses. These updates support better handling of questions involving comparisons and structured analysis, while maintaining the same overall interaction experience.
December 2025 Releases
December 31
Product Enhancements
Improved @Mentions Handling Across Work Management System (WMS) Comments and Slack threads
Slack mentions now render as @mentions in WMS comments, triggering notifications for relevant users. Mentions added in WMS comments render as @mentions in Slack threads.
Document Identifiers for Generated Agreements
Generated agreements now render with unique document identifiers (for example, COH112-9SNCP2) to support easier tracking and reference. Refer to the tab below for setup.
Contract TemplatesDecember 24
Bug Fixes and Improvements
General Bug Fixes and Experience Improvements Across the Platform
- Improved link rendering in Slack responses where links were not displaying as expected.
- Improved chat title generation in conversations that started with short greeting messages.
- The Slack -ask flow has been refined to ensure a single response per query.
- Slack mentions are now retained as plain text when comments are synced into Coheso.
December 22
Product Enhancements
Updating Internal Targets
Internal targets can now be updated directly from the request view in WMS, giving teams more flexibility when timelines change. Updates capture both the revised target and the reason for the change, while retaining visibility into the original target for reference. Refer to the tab below for details on updating internal resolution targets.
Setup Internal TargetsUpdated Request Link Placement in Slack Threads
The request link will now be surfaced in Slack threads only at the point of request creation, instead of on every comment, keeping conversations focused while ensuring users have clear access to the request when it’s first raised.
December 19
Product Enhancement
Configurable Sharing of Generated Documents in Contract Templates
Generated documents from Contract Templates can now be configured to post either as internal legal comments or directly to requestors. Refer to the Contract Templates tab below for details.
Contract TemplatesDecember 16
Feature Release
Contract Templates
Contract Templates are now available in Coheso’s Work Management System, enabling automated agreement generation from intake form submissions. Legal teams can upload and manage templates, with draft agreements automatically generated and added to the request’s comment section for download. Refer to the tab below for more details.
Contract TemplatesProduct Enhancement
Status Filters on Requests page on Chat interface
Status-based filters are now available on the Requests page in the Chat interface, enabling users to quickly view and manage requests by status such as Not Started, In Progress, Completed, On Hold, or Cancelled.
Documentation Support Links Added in Work Management
Support links to product documentation have been added to the Intake Forms, Edit Intake Form, Analytics, Agent Library, Create Agent, and Request Settings & Custom Fields pages in Work Management.
December 10
Product Enhancement
Modify or Remove Requested Due Date Field in Intake Forms
The Requested Due Date field in Intake Forms is now fully editable. Unlike before, users can now modify or remove the Requested Due Date at any time.
Refined Coheso Agent Response Copy Across Integrations
We’ve streamlined and improved the Agent response copy across integrations to deliver a clearer and more intuitive experience. By reducing text and refining phrasing, messages from the Coheso Agent now feel more focused and better aligned with Coheso’s overall experience. The updated messages can be viewed in the supporting images provided in the tab below.
SlackUpdated Support Links Across the Platform
Support links across the platform have been updated. Clicking the ? icon on the platform now takes users directly to the most relevant section of our product documentation for contextual guidance. This replaces the previous behavior that routed users to Supademo. Supademo walkthroughs remain available in the Walkthrough section of the documentation.
Unified Slack Thread Sync into Chat and Work Management
The whole Slack thread now syncs with both the request and the chat flow. When a question is asked in a thread, all messages sync with the chat app. When a request is raised from a thread, the entire thread syncs into the request comments. The same behavior applies to DMs as well.
Sync External Slack User Messages to Requests and Chat
Comments and messages from external Slack users (non-Coheso users) will now be captured within the corresponding request and chat flows. Their messages in threads or DMs will appear in the relevant request comments or chat history so full context is preserved. These users, however, cannot trigger request creation or start a new Q&A flow.
Message Alignment for Multi-User Q&A Thread Sync
Since Q&A flow threads now sync with the chat app and may include messages from multiple users, the message layout has been updated accordingly. Messages from the logged-in user will appear on the right, while messages from all other users including the Coheso Agent will appear on the left. Hovering over any message in the synced chat view will display the sender’s details.
Request Title Generated from Full Thread Context
Request heading creation now uses the entire Slack thread for context. When a request is created from a thread, AI will consider all messages in the thread to generate the request title.
Request Title Generated from Full Thread Context
Chat title creation now uses the entire thread for context. When a chat is created from a thread, AI will consider all messages in the thread to generate the chat title.
Intake Form Classification Uses Full Thread Context
Intake form classification now uses the entire thread for context. When a request is created from a thread, the AI considers all messages in the thread for intake form classification.
Improved Long-Thread Handling During Request Submission
The request submission dialog for the intake form flow has been improved when raising a request from an integration. The thread messages section at the bottom of the dialog now supports scrolling and includes a “Show Less”option after expansion. This ensures long threads are displayed in a scrollable view, keeping the request submission dialog easy to navigate.
December 8
Product Enhancement
Slack Commands Override
Slack command overrides now support -ask and -request to let users explicitly choose between getting an answer or creating a request. More details on effectively using these commands are available in the “Using Commands (ask and request)” section in the tab below.
Evidence Links for Q&A Responses in Integrations
Q&A responses in integrations no longer display evidence inline. Instead, users now receive a link to view the supporting evidence in the chat interface whenever they want to verify an answer. This keeps responses concise while still giving users access to full source context when needed.
December 5
Product Enhancement
Dual link for integration events
Responses sent through the Coheso Agent now include direct links to both Coheso Chat and Coheso Work, allowing users to open newly created requests in the appropriate interface with a single click.
The Chat link appears as “View Request as Business”, guiding users to the request details on the Chat interface, while the Work Management link appears as “View Request as Legal”, directing legal teams to the request on WMS.
December 3
Product Enhancement
Hyperlink Support in Intake Form Text Fields
Text fields types in Intake Forms now support active hyperlinks. When a requestor adds a link while filling out an intake form, it automatically appears as a clickable hyperlink in the Submission Details, both on the expanded ticket view in WMS and within the request details in the chat interface. This update allows reviewers to access links instantly and improves navigation efficiency.
November 2025 Releases
November 25
Product Enhancement
Filtering system on WMS
We’ve introduced a new filtering system that replaces the previous search-based filter interaction. This enhancement is designed to make it easier to narrow down requests based on multiple conditions at once.
In the new experience, when a filter is selected, a dropdown list appears, allowing users to choose specific values. Applied filters are displayed on the right side of the filter, making it easy to adjust or remove them with a single click - you can now simply hover over any filter to preview its options, and click to expand it into a dropdown menu. The search bar is still available for keyword search but the filtering experience has now been separated into its own.
November 24
Feature Releases
‘All Requests’ Board
This new board provides a unified list of all requests across all boards, giving Power Users a comprehensive view in one place. It is presented in a list view and is accessible at the top of the Boards panel. Power Users can also narrow their view using the “My Tasks Only” toggle, allowing them to focus on the requests assigned to them across all boards within the All Requests view.
Move Cards Between Boards on Work Management System
Power Users can now manually move a request card from one board to another within WMS. To move a request, simply open the ticket in its expanded view and select the desired board from the Boards dropdown. Once selected, the request will immediately shift to the selected board.
Rename Boards & Their Purpose
Power Users can now rename existing boards and update each board’s Purpose (description) whenever needed. To rename a board or edit its purpose, click the three-dot menu next to the board name and select Edit. From there, you can update both the board title and description to better align with your team’s workflow.
Approval Workflow
A new workflow feature that supports review and approval stages within requests. See the Approval Workflow tab below for setup details.
November 12
Feature Release
Agentic Workflows
Agentic Workflows enable custom AI agents to process incoming requests and generate structured internal responses automatically.
Agentic WorkflowsOctober 2025 Releases
October 29
Feature Release
Document Level Permissions
Document-level permissions let Power Users define who can view and access documents within the repository.
Document Level PermissionsOctober 28
Feature Release
CSV Export on Work Management Platform
CSV Export feature enables Power Users to export all request data from the Work Management Platform into a CSV file.
October 24
Feature Releases
Internal Targets
Internal targets can now be defined to help teams track progress and keep performance goals visible.
Setup Internal TargetsGreeting message
Power Users can now customize the Greeting Message for their organization, which appears at the start of every new chat
Greeting MessageOctober 17
Feature Releases
Automatic Reassignment
Power Users can create rules to override the default assignee for new requests submitted through intake forms.
Automatic ReassignmentAgentic mode in chat
Agentic Mode in chat provides more structured and in-depth answers by analyzing available documents, helping Power Users work through complex queries more efficiently.
Agentic Mode in ChatOctober 3
Feature Release
Custom Fields
Custom Fields lets Power Users add custom text, numeric, or dropdown fields to requests for capturing additional structured information.
Setup Custom FieldsLast updated