What's New
The What’s New page highlights the most recent updates to the Coheso platform. It includes new capabilities and performance improvements aimed at enhancing the overall experience.
November 2025 Releases
November 25
Product Enhancement
Filtering system on WMS
We’ve introduced a new filtering system that replaces the previous search-based filter interaction. This enhancement is designed to make it easier to narrow down requests based on multiple conditions at once.
In the new experience, when a filter is selected, a dropdown list appears, allowing users to choose specific values. Applied filters are displayed on the right side of the filter, making it easy to adjust or remove them with a single click - you can now simply hover over any filter to preview its options, and click to expand it into a dropdown menu. The search bar is still available for keyword search but the filtering experience has now been separated into its own.
November 24
Feature Releases
‘All Requests’ Board
This new board provides a unified list of all requests across all boards, giving Power Users a comprehensive view in one place. It is presented in a list view and is accessible at the top of the Boards panel. Power Users can also narrow their view using the “My Tasks Only” toggle, allowing them to focus on the requests assigned to them across all boards within the All Requests view.
Move Cards Between Boards on Work Management System
Power Users can now manually move a request card from one board to another within WMS. To move a request, simply open the ticket in its expanded view and select the desired board from the Boards dropdown. Once selected, the request will immediately shift to the selected board.
Rename Boards & Their Purpose
Power Users can now rename existing boards and update each board’s Purpose (description) whenever needed. To rename a board or edit its purpose, click the three-dot menu next to the board name and select Edit. From there, you can update both the board title and description to better align with your team’s workflow.
Approval Workflow
A new workflow feature that supports review and approval stages within requests. See the Approval Workflow tab below for setup details.
November 12
Feature Release
Agentic Workflows
Agentic Workflows enable custom AI agents to process incoming requests and generate structured internal responses automatically.
Agentic WorkflowsOctober 2025 Releases
October 29
Feature Release
Document Level Permissions
Document-level permissions let Power Users define who can view and access documents within the repository.
Document Level PermissionsOctober 28
Feature Release
CSV Export on Work Management Platform
CSV Export feature enables Power Users to export all request data from the Work Management Platform into a CSV file.
CSV ExportOctober 24
Feature Releases
Internal Targets
Internal targets can now be defined to help teams track progress and keep performance goals visible.
Internal TargetsGreeting message
Power Users can now customize the Greeting Message for their organization, which appears at the start of every new chat
Greeting MessageOctober 17
Feature Releases
Automatic Reassignment
Power Users can create rules to override the default assignee for new requests submitted through intake forms.
Automatic ReassignmentAgentic mode in chat
Agentic Mode in chat provides more structured and in-depth answers by analyzing available documents, helping Power Users work through complex queries more efficiently.
Agentic Mode in ChatOctober 3
Feature Release
Custom Fields
Custom Fields lets Power Users add custom text, numeric, or dropdown fields to requests for capturing additional structured information.
Setup Custom FieldsLast updated